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Shipping & Delivery Policy

Last Updated: September 2026

TiveCode sells digital products. This policy explains how customers receive products purchased from TiveCode.com.

1. Digital-Only Delivery

Unless explicitly stated otherwise on a product page, products sold through TiveCode are digital products.

No physical item will be shipped to your address.

2. Delivery Methods

After successful payment, purchased products may be delivered through:

  • An instant download link
  • Your TiveCode customer account
  • The order confirmation page
  • A download or access link sent by email
  • Another digital-access method described on the product page

The delivery method may vary depending on the product.

3. Delivery Time

Most digital products are intended to become available shortly after successful payment confirmation.

In some cases, delivery may be delayed because of payment verification, technical problems, server issues, security checks, or circumstances outside our reasonable control.

4. Payment Pending

If your payment remains pending, failed, cancelled, or requires additional verification, digital delivery may not occur until the payment is successfully confirmed.

5. Download Problems

If you have successfully paid but cannot access your product:

6. Incorrect Email Address

Customers are responsible for entering accurate contact information during checkout.

If you entered an incorrect email address, contact us with sufficient order information so that we can verify the purchase and assist you.

7. Download Availability

Download limits, expiration periods, update periods, or account-access requirements may vary by product.

Where such restrictions apply, they should be stated on the relevant product page, account area, or accompanying license information.

8. File Requirements

Some digital products may require specific software, applications, WordPress versions, plugins, hosting configurations, or other technical requirements.

Please review the product description and requirements before purchasing.

9. No Physical Shipping

Because TiveCode primarily provides digital products, physical shipping, courier tracking, and physical delivery charges do not apply unless a specific product is expressly advertised as a physical item.

10. Delivery Support

If your payment was successful but you did not receive or cannot access your digital product, please contact us through the Contact Us page.

Please provide your order number, purchase email address, and product name so we can investigate the issue.

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