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Refunds & Returns Policy

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Effective Date: September 2026

At TiveCode, we sell digital products that may become available for download or access shortly after successful payment.

Please review this policy before making a purchase.

1. Return Eligibility

Because digital products can generally be downloaded, accessed, or copied after delivery, completed digital purchases are normally non-returnable and non-refundable where permitted by applicable law.

However, this does not affect any refund, replacement, or other remedy that you are legally entitled to receive.

2. Non Returnable Items

  • Please contact us if:
  • You were charged more than once for the same order
  • Payment was completed but the purchased product was not delivered or made accessible
  • The downloaded file is corrupted and we cannot provide a working replacement
  • You received a product materially different from the product you purchased
  • The product materially does not match its advertised description or agreed specifications
  • Another refund or remedy is required under applicable consumer law

We may first attempt to resolve technical delivery or file issues by providing a replacement file, corrected download, troubleshooting assistance, or another appropriate solution.

3. Damaged Products

  • Unless required by applicable law or expressly stated on a product page, refunds are generally not provided solely because:
  • You changed your mind after purchasing
  • You no longer need the product
  • You purchased the wrong product without an error attributable to TiveCode
  • You do not have the required software or technical environment despite requirements being disclosed before purchase
  • You expected functionality that was not included in the product description

4. Return Process

Digital orders are often processed automatically.

If an order has already been completed and the digital product has been delivered or made available, it may not be possible to cancel the order merely because the customer changed their mind, subject to applicable law.

If payment is pending and delivery has not occurred, please contact us as soon as possible.

5. Refund Policy

If you are accidentally charged multiple times for the same order, contact us with the relevant order and transaction details.

After verification, an appropriate refund will be issued for confirmed duplicate charges.

6. Return Shipping

If you experience a problem downloading or accessing a purchased product, please contact TiveCode support before submitting a refund request.

We will make reasonable efforts to resolve legitimate download or access problems.

7. Exchange Policy

If a refund is approved, it will normally be issued to the original payment method where technically possible.

Processing time after issuance may vary depending on the payment provider, bank, or financial institution.

8. Abuse of the Refund System

TiveCode may investigate suspected misuse, including repeated purchases followed by improper refund requests, fraudulent claims, or attempts to retain/use digital products without payment.

This section does not restrict legitimate consumer rights.

9. Contact Us

For a refund, cancellation, duplicate-payment, or product-delivery issue, contact us through the Contact Us page on TiveCode.com.

Please include your:

  • Name
  • Order number
  • Email address used for the purchase
  • Product name
  • Description of the issue

For any queries, contact us at:

Tivecode offers video bundles, eBooks and digital products for creators and small businesses. Instant download after payment.

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Need help with your purchase or download?

tivecode.help@gmail.com

Copyright © 2026 Tivecode. All rights reserved.

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